Cart / Checkout do not work in any logical way for me.

[Davidjobgriffin]

So many different combinations of things are happening I am really struggling to understand what is happening. If I add an item to the cart, it might show it, or it may show a previous item I have added, if I go to the checkout it show the item I added, not what it is showing in the cart. If i clear the cart, is looks like its empty. If I go back to the store then add another item, all the old items are back. WHicever way I turn it doesnt seem to work. I have disabled all plugins and it still not working. Help please

Dave

[http://dgwedding.co.uk/store]

[Peter]

You may have a PHP session issue.

Please see this:

https://support.tipsandtricks-hq.com/forums/topic/php-session-not-working-correctly

What’s the password for the protected gallery pages? (so I can see the issue for myself)

[Davidjobgriffin]

Hi Peter

Thanks for taking a look.

gallery password is: neauddfawr

I had found that article you liked to and I tried updating the session.save_path as instructed but I was still having no joy

Dave

[Davidjobgriffin]

Some more info.

When I run phpinfo it tells me this:

session.save_path /var/lib/php5

But that is not what it is set to in my php.ini file.

It seems whatever I change has no effect

[Peter]

When I run phpinfo it tells me this:

session.save_path /var/lib/php5

But that is not what it is set to in my php.ini file.

I recommend that you talk to your host provider support people about this. They will be able to explain it and fix if necessary.

ps: your gallery password doesn’t work

[Davidjobgriffin]

sorry password: neuaddfawr

ok sorted my php.ini file had a syntax error so wasnt reading. so now my session.save_path = /tmp

But the cart is still playing funny buggers

Help

[Peter]

Please try the following theme/plugin conflict tests:

https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

You might have something on your site which is causing the issues.

I can already see that you have a javascript error caused by some kind of script called “loader0.js):

Uncaught TypeError: Cannot read property ‘postMessage’ of null (static.olark.com/jsclient/loader0.js:1 )

[Davidjobgriffin]

OK tried with default theme still not working.

[Peter]

What happens when you deactivate all other plugins except photo seller?

[Davidjobgriffin]

Ok

I have tried with 2015 theme and all plugins deactivited and still the same issue.

I can only think there must be some other settings with regards to the php_session. I am using a self installed server on Linode. So Im not going to get any help from them.

Is there any other way of testing this to know if I am setting up php session correct ?

D

[admin]

The PHP session setup is part of the server setup. We expect that to be setup correctly (otherwise shopping cart plugins won’t work on your site correctly).

Your hosting provider is the only one who can look at your setup and correct it so the PHP session starts to work. You can’t ask them for help with the server setup?

I tried to view your gallery so I can look at the behavior. However, it won’t accept the “neauddfawr” password. Unless that isn’t working either due to the session issue.

[Author]

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