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Can't use download with s2Member

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Can't use download with s2Member

Tagged: Download, s2member

  • This topic has 8 replies, 2 voices, and was last updated 13 years, 10 months ago by wzp.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • July 11, 2011 at 4:08 am #3776
    journalinabox
    Member

    I am trying to set up a free download for Members Only in s2Member. I put in the shortcode for a fancy download and it looks fine, but when you click on it, it gives the error: Download file cannot be opened. Please let us know. Thank you!

    I’m wondering if there is a different way I have to set up downloads to work withing s2Member?

    Thanks!

    Tonya

    July 11, 2011 at 12:35 pm #34179
    wzp
    Moderator

    WP eStore –> Settings –> General please enable the debug logs and then try the download again. What are the last couple of lines in the download_manager_debug.log file?

    July 11, 2011 at 4:18 pm #34180
    journalinabox
    Member

    I wasn’t sure how many lines you needed to see. Here are the last several.

    [07/11/2011 4:15 PM] – Advisory : Forcing “Do Not Convert” option.

    [07/11/2011 4:15 PM] – Status : Resolved DL file path = http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf

    [07/11/2011 4:15 PM] – Advisory : No DL file path conversion performed on URL.

    [07/11/2011 4:15 PM] – Status : Dispatching DL method = 2

    [07/11/2011 4:15 PM] – FAILURE : Error on fopen(‘http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf’)

    July 11, 2011 at 4:30 pm #34181
    wzp
    Moderator

    it would be helpful to have maybe 3 more lines above. But it looks like it is trying to open a file name that is made up of 2 URL that have been concatenated together. Does your product ID only have 1 URL?

    July 11, 2011 at 5:23 pm #34182
    journalinabox
    Member

    The three lines above are:

    [07/11/2011 3:44 PM] – FAILURE : Error on fopen(‘http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf’)

    [07/11/2011 4:15 PM] – Status : Unresolved DL file path = http://www.journalinabox.com/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf

    [07/11/2011 4:15 PM] – Warning : Invalid URL conversion target = /home2/journan4/public_html/wp-content/uploads/2011/07/WRITE.pdf, http://www.journalinabox.com/wp-content/uploads/2011/06/20-Things-Journal-Does.pdf

    Ah, no. The product id set up here is to a package product with 2 URLs.

    July 11, 2011 at 6:39 pm #34183
    wzp
    Moderator

    There’s the problem…

    http://www.tipsandtricks-hq.com/ecommerce/how-to-configure-a-packaged-product-using-the-existing-products-262

    You need 3 products; 1 for each of the 2 files, and 1 for the bundle. The product URL for the bundle should have the coma separated values of the 2 product ID in the bundle.

    July 11, 2011 at 11:36 pm #34184
    journalinabox
    Member

    Okay. Thanks. So, this has to be done for a download link. I had this set up for an email with just the urls and it was working fine, but I see how the download link would be different.

    July 11, 2011 at 11:51 pm #34185
    journalinabox
    Member

    Thanks so much for your help!!!

    July 12, 2011 at 12:30 am #34186
    wzp
    Moderator

    8)

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