Can't add membership levels

[sjcwebdesign]

I saw this problem posted a year ago but the answer was resolved privately. I can add Free membership level but when I go to add another member level like charter or premiere I fill out the information and click Submit nothing happens. It’s like the submit button doesn’t work.

I have deactivated and removed files and reinstalled but it is keeping all the data. Do I need to remove the files manually?

Thanks!

[amin007]

This usually happens if you upgrade the plugin without a deactivate and reactivation (which can make the database tables go out of sync). The easiest way to resolve this is to deactivate and delete the currently installed version of the plugin then get a fresh build from here and install that:

https://support.tipsandtricks-hq.com/update-request

[MChernenkoff]

I tested WP eMember on our test site (a localhost install on a laptop) and it worked wonderfully.

I installed WP eMember on our main WP installation and I could not get it to create a new Membership level. Like sjcwebdesign said, the Submit button just doesn’t seem to work. I have uninstalled and reinstalled the plugin but that didn’t help.

Are there any plugins that conflict with WP eMember?

Thanks!

[amin007]

Submit button is not clickable or it doesn’t create the level even though it says that it did? Did you transfer the database tables from your localhosts to this server or you installed fresh on this server?

[MChernenkoff]

I installed fresh on the production server, but I used an update file instead of an install file.

I purchased the WP eMember and installed it on the localhost development server to understand the add-on before moving it to production. I requested an update from WP and received that file. I updated the development server and liked the new login shortcode. I was ready to go to production.

I installed the WP eMember on the production server using the update file. That was when I found that the Submit button wouldn’t work when trying to create a new membership level.

I have trying a couple of things:

1. I uninstalled the eMember, deleted the folder, deleted the database tables to get to a ‘clean’ state. I installed from the original .zip file, but it didn’t work. The web server logs shows SQL errors that seem to occur while trying to add the new level.

2. I went to another blog on this server, installed eMember from the original file and tested it. It did two things – it tested the name of the new level (the other did not do this) and it added the new level.

I am close to moving my entire blog over to a new install (like I did in #2) if I can’t figure out what is preventing the Submit from working.

I really do appreciate your help and assistance.

[amin007]

I will send you an email to get site access so I can check this out.

[Ivy]

As part of my investigation I loaded a fresh version of the plugin on your site and everything seems to be working fine

[Author]

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