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Cannot update to newest version of eStore

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Cannot update to newest version of eStore

Tagged: update

  • This topic has 2 replies, 2 voices, and was last updated 12 years, 11 months ago by titus2homemaker.
Viewing 3 posts - 1 through 3 (of 3 total)
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  • July 22, 2012 at 2:07 am #6955
    titus2homemaker
    Member

    I tried several months ago to download the updated version of eStore, but the request page malfunctioned. I entered my receipt number/transaction number for eStore, but I was emailed the newest version of the affiliate plugin. (I also own that, so it was nice to have the update, but it’s not what I really NEEDED.)

    Since then, I have emailed support on several occasions asking for access to the updated file, and I have never received any response. It’s now come to something of a crisis point, as I really NEED the use of the extra shortcodes (which plugin doesn’t work with my out-of-date version of eStore, apparently), but I cannot seem to get access to the update. What do I need to do?

    July 22, 2012 at 6:35 am #47616
    Peter
    Member

    Hi, That means you are not using the correct email. Sometimes user will purchase one product using one email and another with a different email.

    Please use the manual method (see link below) which will ensure that one of the support team gets your request:

    https://support.tipsandtricks-hq.com/manual-update-request

    July 23, 2012 at 4:06 pm #47617
    titus2homemaker
    Member

    Thanks!

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