Bulk Membership Help needed

[annib]

Hi,

I am struggling to fully understand the bulk importer. It sort of works, only that:

– the bulk importer seems to just ignore the membership level in the csv file (I tried both with level number and name), it is just left blank
– the bulk importer sets all newly imported member accounts as pending (the manually approve membership tick box is unticked)
– the reset password email is sent out and I have adjusted this to make sense to newly added members. However, they cannot sign in, as their account status is ‘pending’ and not ‘active’, therefore they cannot change their password

I am using WP emember 10.3.5 and wordpress 5.7.2

Thanks

[admin]

It usually happens if the CSV file has information that isn’t lining up correctly (in terms of what the importer is expecting). Better to do a test run with the importer with only 2 or entries first. It’s a very simple importer so it can fail if columns has been changed in any way or they are not lined up perfectly:

Bulk Member Data Importer Addon

Can you post the URL of your CSV file so I can take a look to see if I can spot anything?

[annib]

OK, thanks. I have sorted nearly everything now, but am struggling with the dates. It won’t take subscription starts or expiry dates at all, just reverts to the 70s. However, if I open each members individually and just click save, the correct dates are saved.

Is there a trick to this? Ideally I would either input the subs start date and the membership level determines the expiry, or I input the expiry itself

[admin]

The format of the date is most likely causing the issue. The date needs to be entered in the following PHP Format (as shown in the CSV file example):

YYYY-MM-DD

So for example: a valid date value is the following:

2021-01-31

[annib]

Thanks, I managed to sort the bulk import out and that is now working as expected.
Thanks for your help
Anni

[Author]

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