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[Support request] Bulk Import of members from CSV not working.

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Bulk Import of members from CSV not working.

Tagged: bulk import csv

  • This topic has 6 replies, 4 voices, and was last updated 4 years ago by wzp.
Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • December 6, 2020 at 9:32 am #82099
    Saintdavid
    Spectator

    Okay, I have done a bulk import of around 300 members using the bulk member import plugin but with that I had the exact experience as forum request #14699 which was, presumably, concluded personally.
    So I deleted the 300 members I initially imported and thought I would do a test on using the bulk importer with just one member being imported. The import, on both occasions, has been done completely as instructed. Everything, on both occasions, seemed to import fine with the appropriate count success rate. The problem though is that the user name hasn’t imported on both occasions.So there is clearly a problem with that element. With the second test import, with just a single member, the auto notification email sent out just had the username as blank but the password was given. So I wonder whether the fact that the user name is not importing is the main issue here or whether there is something more.

    Thanks for any assistance.

    December 6, 2020 at 5:00 pm #82100
    wzp
    Moderator

    What are the column names used in your CSV file? And What is the import line for that first member read, in the CSV file? Also, are you using UTF-8 encoding; both for the CSV file and your WordPress database?

    • This reply was modified 4 years, 5 months ago by wzp.
    December 7, 2020 at 3:57 am #82104
    Saintdavid
    Spectator

    I linked an image of my test csv file which shows all the column names and the data row of the one entry. I did ensure they were identical to your example template.[thepags.org/wp-content/uploads/2020/12/TipsRequest-1.jpg]

    I am using UTF-8 for the csv but I have found the following from a support notice issued by my hoster, WordPress.com.

    Some plugins require a particular database character set, such as UTF-8. Sites on WordPress.com use Latin1 as a character set. If a plugin requires a different character set, please reach out to the plugin developers for an alternative solution.

    Perhaps that is the problem then?

    December 7, 2020 at 3:42 pm #82108
    wzp
    Moderator

    This is a WordPress.com site? Which plan are you using?

    December 7, 2020 at 6:08 pm #82112
    admin
    Keymaster

    That’s not going to work. I will send you an email.

    May 1, 2021 at 7:04 am #82978
    nagytibor
    Participant

    I have same promblem.
    What was the solution?

    May 1, 2021 at 8:14 am #82979
    wzp
    Moderator


    @nagytibor
    : I have same promblem [sic].

    Please be more specific, about your particular case. You are using a WordPress.com site? Your database has mixed UTF-8 / Latin-1 encoding? Or you are just plain having problems with CSV importing?

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