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Automatic Coupon not applying

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Tips and Tricks HQ Support Portal › Forums › WP Photo Seller › Automatic Coupon not applying

  • This topic has 3 replies, 3 voices, and was last updated 6 years, 2 months ago by Peter.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 22, 2019 at 1:25 pm #15401
    Down Under Images
    Member

    I have created a coupon to be applied sitewide applying a 10% discount on sales over 3 products.

    When I test it in a manual transaction, it shows up in the cart. It even goes to paypal with the discount applied. Yet my customers have ordered 5 products and no discount has been applied.

    I have tested purchasing myself on safari and chrome.

    Any ideas?

    April 23, 2019 at 5:15 am #79481
    admin
    Keymaster

    Whatever amount it goes to PayPal with is what will be charged. So when you go to the PayPal checkout page and look at the amount value, is that amount the discounted amount of the full amount?

    April 23, 2019 at 9:19 am #79482
    Down Under Images
    Member

    Yes, when I go to the PayPal checkout page the amount is discounted, however, I have multiple orders that have come in and been processed (through PayPal) that have not been discounted.

    When troubleshooting, I did just notice that if I clicked ‘update cart’ while at the checkout stage, the cart updated and removed the coupon discount.

    April 24, 2019 at 12:30 am #79483
    Peter
    Member

    Hi @Down Under Images,

    Do you have a reliable way of reproducing the problem which you say that you are occasionally experiencing?

    Can you please outline the steps to recreate the issue so we can independently verify if there is indeed a bug?

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