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Auto upgrade/Drip content not working properly

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Auto upgrade/Drip content not working properly

Tagged: auto upgrade, downgrade, Drip content, membership, upgrade

  • This topic has 6 replies, 3 voices, and was last updated 14 years, 3 months ago by graeme.
Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • January 21, 2011 at 6:16 pm #2541
    graeme
    Member

    I’ve encountered a problem with the auto-upgrade feature. I have built a 60 lesson course (members receive access to a new lesson every day for 60 days), however, the auto upgrade feature only works for certain individuals. For others, they might receive the first 3-4 lessons, then several days will go by without their accounts updating to the next lesson. This despite the fact they continue to login.

    Can you please advise if there is a setting I’m missing. As I’ve mentioned, the upgrade flow seems to work fine for certain members… which is why I’m totally stumped.

    January 22, 2011 at 4:26 am #28285
    wpCommerce
    Moderator

    Please get a recent build of eMember and let me know if its working properly:

    https://support.tipsandtricks-hq.com/update-request

    January 23, 2011 at 7:19 pm #28286
    graeme
    Member

    I updated as requested, but auto upgrade does not seem to be working properly. Any further ideas?

    January 24, 2011 at 4:58 am #28287
    amin007
    Participant

    It still does the same thing as you explained before or you are seeing a different behavior.

    January 24, 2011 at 5:46 pm #28288
    graeme
    Member

    It is still doing the same thing as before – several members are logging in daily but not being upgraded to the next lesson in the series. Considering this course is live, this has become quite the headache!

    January 25, 2011 at 4:20 am #28289
    amin007
    Participant

    I have sent you an email to get site access so I can investigate this.

    February 2, 2011 at 6:49 pm #28290
    graeme
    Member

    Upgraded emember to version 6.0.6 and it seems to now be working.

    Thanks for getting this sorted out.

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