Authorize.net no longer working

[jonahgirl]

I don’t get many sales on Authorize.net for my client but it has stopped working. In trouble shooting I have checked the settings…API and key are correct – even created a new key. It is like it is stuck on the return trip.

I notice it goes to the Oops page I created for canceling order. URL is https://secure.authorize.net/gateway/transact.dll showing….

I have one transaction setting at authorize.net under Unsettled that shows an error. All tests since changing the key give me no errors and are not posting to authorize.net.

Running v 6.3.7

[Peter]

Hi,

Can you please enable debug and share the output?

To enable debug please see this link:

https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

[jonahgirl]

reset the logs prior to test…

Ipn debug shows nothing

[01/24/2012 1:45 AM] – Advisory : Log file reset.

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post payment shows

[01/24/2012 1:45 AM] – Advisory : Log file reset.

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[01/24/2012 1:47 AM] – SUCCESS :eStore post payment processing script invoked

Each time I do a test the error code is different. The last time it was

The merchant was incorrectly set up at the processor. Call your Merchant Service Provider.

[Peter]

Hi,

When somebody clicks checkout what exactly happens? Does the person get an error immediately?

Can you please provide a link to a page so we can see for ourselves?

[jonahgirl]

Add items to cart, choose Authorize.net go to their checkout, enter information, click submit, return to client site but to the cancel page not the thank you page. Order shows up at authorize.net under unsettled with a random error…(different everytime) No email generated from either wp eStore or authorize.net.

melanie

[admin]

To me that looks like the Authorize.net is not accepting the payment. Until authorize.net clears the payment eStore won’t do anything. Please contact Authorize.net and find out why they are not accepting the credit card.

[Author]

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