Authorize.net Error Code 52 – An error occurred while trying to report this tran

[sbcpeters]

Hi, I am having difficulty getting my authorize.net payments to work properly. Payments go through and encrypted download link is sent in email but I am getting this error message after conpletion of sale:

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

DEBUG MODE REVEALS THE FOLLOWING:

[07/05/2012 10:29 PM] – SUCCESS :eStore post payment processing script invoked

[07/05/2012 10:29 PM] – SUCCESS :Handling payment data from: authorize

[07/05/2012 10:29 PM] – SUCCESS :Retrieving order details… Key: 4ff614f16944b Gateway: authorize

[07/05/2012 10:29 PM] – SUCCESS :Retrieved Item Details: 1|3 Little Pigs Unit + Bonus Materials|1|258||ip=76.15.23.21

[07/05/2012 10:29 PM] – SUCCESS :Order Received… verifying payment data.

[07/05/2012 10:29 PM] – SUCCESS :Performing post payment processing tasks.

[07/05/2012 10:29 PM] – FAILURE :The transaction ID and the email address already exists in the database. So the payment may have already been processed. This could be a server glitch.

[admin]

This happens when your server is not properly configured or your auth.net profile is not setup correctly. Please go through this checklist which will help:

https://support.tipsandtricks-hq.com/forums/topic/authorizenet-sim-most-common-causes-of-the-thank-you-page-redirect-error

Another helpful post on this same topic:

https://support.tipsandtricks-hq.com/forums/topic/authorizenet-declines/page/2

[sbcpeters]

Thanks, I’m getting a closer. There was an error in the thank-you page url in Authoriz.net account. Fixed that and now, while in Authorize.net test mode, the thankyou page loads after the transaction goes through and email receipt comes from Authorize.net but NOT the email with the download link.

Here is a screenshot of the urls listed in the Authorize.net account:

http://awesomescreenshot.com/08b9ssrb8

Here is the debug output:

[07/06/2012 5:15 AM] – SUCCESS :eStore post payment processing script invoked

[07/06/2012 5:15 AM] – SUCCESS :Handling payment data from: authorize

[07/06/2012 5:15 AM] – SUCCESS :Retrieving order details… Key: 4ff6741761d32 Gateway: authorize

[07/06/2012 5:15 AM] – SUCCESS :Retrieved Item Details: 1|3 Little Pigs Unit + Bonus Materials|1|258||ip=76.15.23.21

[07/06/2012 5:15 AM] – SUCCESS :Order Received… verifying payment data.

[07/06/2012 5:15 AM] – SUCCESS :Performing post payment processing tasks.

[07/06/2012 5:15 AM] – FAILURE :The transaction ID and the email address already exists in the database. So the payment may have already been processed. This could be a server glitch.

[sbcpeters]

BTW…this is odd because previously, even with the error message I did get the download link emailed to me.

[sbcpeters]

anyone?

[admin]

Every time you bump your post it goes to the back of the queue so it takes longer to get a response. So wait for 24 hours before bumping your post.

What version of eStore are you using? Do you have new debug info from the test you did after you made changes in your authorize.net profile? To me it looks like after you made changes in your authorize.net profile, it is not sending the payment notification to the plugin anymore.

You can reset the debug log file from eStore setting so you can erase any old debug data and get a clean capture when you do a new test transaction.

[sbcpeters]

Plugin Version v6.7.6

Looks like after the payment goes through in test mode, the user is redirected to the thankyou page as expected. However, Google Chrome flags the page saying it’s not secure and asks if I want to load it anyway. I say yes of course but am then redirected to the page that asks to enter credit card info. All the fields on that page are not filled in.

[07/07/2012 3:02 AM] – Advisory : Log file reset.

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[07/07/2012 3:09 AM] – SUCCESS :eStore post payment processing script invoked

[07/07/2012 3:09 AM] – SUCCESS :Handling payment data from: authorize

[07/07/2012 3:09 AM] – SUCCESS :Retrieving order details… Key: 4ff7a70ed8948 Gateway: authorize

[07/07/2012 3:09 AM] – SUCCESS :Retrieved Item Details: 1|3 Little Pigs Unit + Bonus Materials|1|258||ip=76.15.23.21

[07/07/2012 3:09 AM] – SUCCESS :Order Received… verifying payment data.

[07/07/2012 3:09 AM] – SUCCESS :Performing post payment processing tasks.

[07/07/2012 3:09 AM] – FAILURE :The transaction ID and the email address already exists in the database. So the payment may have already been processed. This could be a server glitch.

[07/07/2012 3:09 AM] – SUCCESS :gateway=authorize, custom=ip=76.15.23.21, txn_id=0, txn_type=auth_capture, transaction_subject=(TESTMODE) This transaction has been approved., first_name=David, last_name=Ricker, payer_email=david@myemailaddress.com, num_cart_items=, subscr_id=4ff7a70ed8948, address=, , , , phone=, coupon_used=, eMember_username=, eMember_userid=, mc_gross=258.00, mc_shipping=0.00, mc_tax=0.00, address_street=, address_city=, address_state=, address_country=, 0=Array,

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[sbcpeters]

I just ran the test payment in Firefox and it appeared to go through. Got the thankyou page no problem, got an emailed receipt as I did in the test in Chrom. However, in both instances I got NO email with download link.

Here’s the log:

[07/07/2012 3:21 AM] – SUCCESS :eStore post payment processing script invoked

[07/07/2012 3:21 AM] – SUCCESS :Handling payment data from: authorize

[07/07/2012 3:21 AM] – SUCCESS :Retrieving order details… Key: 4ff7aadd0c567 Gateway: authorize

[07/07/2012 3:21 AM] – SUCCESS :Retrieved Item Details: 1|3 Little Pigs Unit + Bonus Materials|1|258||ip=76.15.23.21

[07/07/2012 3:21 AM] – SUCCESS :Order Received… verifying payment data.

[07/07/2012 3:21 AM] – SUCCESS :Performing post payment processing tasks.

[07/07/2012 3:21 AM] – FAILURE :The transaction ID and the email address already exists in the database. So the payment may have already been processed. This could be a server glitch.

[07/07/2012 3:21 AM] – SUCCESS :gateway=authorize, custom=ip=76.15.23.21, txn_id=0, txn_type=auth_capture, transaction_subject=(TESTMODE) This transaction has been approved., first_name=David, last_name=Ricker, payer_email=david@myemailaddress.com, num_cart_items=, subscr_id=4ff7aadd0c567, address=, , , , phone=, coupon_used=, eMember_username=, eMember_userid=, mc_gross=258.00, mc_shipping=0.00, mc_tax=0.00, address_street=, address_city=, address_state=, address_country=, 0=Array,

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Just so you know, the email address and my name in the above debug are bogus. I used real info in the test purchase. I didn’t want my email and name exposed on this forum.

[admin]

That is very strange because in test mode it is not suppose to do that check where it is failing for duplicate transaction ID.

You definitely have the following field checked in eStore settings for test purchase?

Enable Sandbox Testing

Did you recently upgrade the plugin?

[sbcpeters]

No, when I refer to test mode as seen in the debug log above , I am referring to Autorhorize.net test mode. I put the authorize.net account into test mode. The box you are referring to “Enable Sandbox Testing” has never been checked.

[sbcpeters]

We just purchased this plugin within the last week or so and have not upgraded. As I stated above, it’s Plugin Version v6.7.6.

[admin]

Okay I sent you an email to get access to your site so I can checkout what is going on.

[admin]

Turned out that the user was using wrong authorize.net API login and transaction key! Corrected the API details and now everything is working.

[Author]

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