Authorize.net ARB strange problem

[carlyblack]

Hi there,

I’ve had a couple of orders go through the recurring billing segment of this plugin and it’s had a strange result.

the product is set up to take an initial trial amount and then revert back to monthly billing but I’ve had 2 strange things happen.

the first one successfully processed the trial payment of $1000, but only sent through details to wpestore that $500 had been paid. I had to login to Authorize.net to check the actual amounts taken.

the second one was declined for the $1000, but showed that $500 had been paid in wpestore, even though it didn’t go through.

Any ideas on how i can fix this? any help is much appreciated.

Regards,

Carly

[admin]

1. What version of the plugins are you using?

2. What values have you entered in the “Subscription” section of this product?

3. Post a link to the page where you have this subscription button.

[carlyblack]

Hi there,

here are the details:

1. wp estore: Version v6.3.6, Payment gateway bundle: Version 1.2.9

2. Subscription Values: Trial $1000, 30 days, Recurring $500, 30 days, 2 counts

3. http://www.montyroberts.com/ab_about_monty_calendar/courses/montys-special-training/

Thanks for looking into this

Carly

[wpCommerce]

Hi, I’ve sent you an email regarding this. Let me know if you don’t receive it.

[Author]

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