Allowing customer to purchase a membership extension

[mattstanley]

We want customers to purchase a 45 day subscription and then be able to purchase a 15 day extension if they didn’t get through all of the material. What is the best way to do this? We would need to additional days to be added on to the end of their current subscription even if they bought it while the current subscription was still active.

One plan B we came up with was to allow them to purchase an additional 45 day subscription (even though 15 is preferred). If they renew while the first plan is still active will it add the days to the end of their current plan giving them a total of 90 days?

[mbrsolution]

Hi mattstanley, you could try the following scenario.

….Create a membership level for 45 days (This level expires after 45 days)

….On the membership page add a sidebar advertising the extra 15 days extension level( This level expires after 15 days) with some relevant information letting the subscriber know that if they need extra time, they can purchase the extra 15 days.

This gives them an option to upgrade if they have not completed all the material provided.

Let us know if that helps you.

Kind regards

[mattstanley]

Thank you, but I am still a bit confused. I am not sure how to set up the 15 day extension. If I just create another subscription plan that expires in 15 days and they buy that while the first subscription is active won’t both subscriptions run simultaneously instead of consecutively? I would need the 15 days extension to add on to the end of the 45 days, but I am not sure how to set it up in the back end to work that way.

[admin]

When you say 45 day subscription… do you mean you have a recurring payment button that will charge the user every 45 days? Or do you just mean that your users are paying you a ONCE OFF payment to get access for 45 days?

[mattstanley]

A one time 45 day subscription for $80. It is training material that we are locking down. They can buy a one time 45 day subscription to get through the material. If they don’t get through it all in 45 days we would like them to be able to extend the subscription by an additional 15 days for a $25 fee. This would give them 60 days total. The only way I can think to do this is to create two subscriptions (one for 45 days for $80 and one for 15 days for $25). If I do this I’m concerned that the subscriptions will overlap instead of the 15 days being added on to the end. For example if they buy the additional 15 days when they are only 40 days into the 45 day subscription I’m concerned that the 15 days would start immediately instead of at the end of the 45 day subscription. Thoughts?

[admin]

Thank you. I understand your setup better now. Normally, if someone is buying one time membership access from you then when he buys it again, it adds the time to the end of his previous expiry time.

Your setup is a little different though. The only way to do this would be the way you explained it but you will need to tell the users to purchase that membership extension close to when their original one is expiring.

You could use the account expiry notification email to communicate to your members (just 1 day before their original level expires). In that email you can tell them that their account will expire in one day and they can buy this 15 day membership extension. You can add like 2 extra days to that 15 days extension as a nice gesture (to cover 1 or two missing days).

[Author]

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