Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

After Paypal snag was cleared, eStore does not continue processing

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › After Paypal snag was cleared, eStore does not continue processing

Tagged: credit card, payment errors, PayPal Website Pro

  • This topic has 3 replies, 2 voices, and was last updated 12 years, 9 months ago by amin007.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • June 4, 2010 at 9:54 am #1310
    jalgunn
    Member

    2-3 weeks ago, a member bought a digital download, which didn’t go through PayPal until I changed my account to process the currency in which I’d priced the product. Emails to the member were sent by PayPal and eStore saying that the transaction had failed and then once it was sorted out,an email from PayPal was sent saying the payment had cleared. At this point, about 48 hours after the original transaction, I hoped that eStore would send a download link (as configured) and add the member to the aWeber list (as configured). The member reports that neither of these things has happened. How does eStore deal with a delay like this and would you expect it to cope with such a problem ?

    James

    June 4, 2010 at 10:52 am #21282
    amin007
    Participant

    If it’s for the same payment then PayPal will notify the plugin about the payment and eStore will process it. For example, if someone makes a payment via eCheck the plugin won’t give out the links as it only gives out links for cleared payments. Once the eCheck clears in 3-5 days time PayPal will send another notification and the sale will be process at that time.

    June 21, 2010 at 2:31 pm #21283
    jalgunn
    Member

    Hi Amin,

    I’m afraid the customer reports that this has not happened – what should I check ?

    BWs

    James

    June 22, 2010 at 2:22 am #21284
    amin007
    Participant

    Because you changed something in the middle so I have a feeling PayPal may have gotten confused as to where to send the IPN notification.

    I would just verify that the customer indeed made the payment (you can check it by logging into your PayPal account).

    Once you have verified the payment simply generate a link for the product this customer bought from the “Admin Functions” menu of eStore and send it to the customer via email. That should take care of it.

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • WP PDF Stamper Documentation
  • WP Photo Seller Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial
  • WP Photo Seller Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Shopping Cart Plugin
  • Simple Download Monitor

Copyright © 2023 | Tips and Tricks HQ