After Paypal snag was cleared, eStore does not continue processing

[jalgunn]

2-3 weeks ago, a member bought a digital download, which didn’t go through PayPal until I changed my account to process the currency in which I’d priced the product. Emails to the member were sent by PayPal and eStore saying that the transaction had failed and then once it was sorted out,an email from PayPal was sent saying the payment had cleared. At this point, about 48 hours after the original transaction, I hoped that eStore would send a download link (as configured) and add the member to the aWeber list (as configured). The member reports that neither of these things has happened. How does eStore deal with a delay like this and would you expect it to cope with such a problem ?

James

[amin007]

If it’s for the same payment then PayPal will notify the plugin about the payment and eStore will process it. For example, if someone makes a payment via eCheck the plugin won’t give out the links as it only gives out links for cleared payments. Once the eCheck clears in 3-5 days time PayPal will send another notification and the sale will be process at that time.

[jalgunn]

Hi Amin,

I’m afraid the customer reports that this has not happened – what should I check ?

BWs

James

[amin007]

Because you changed something in the middle so I have a feeling PayPal may have gotten confused as to where to send the IPN notification.

I would just verify that the customer indeed made the payment (you can check it by logging into your PayPal account).

Once you have verified the payment simply generate a link for the product this customer bought from the “Admin Functions” menu of eStore and send it to the customer via email. That should take care of it.

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