After Paypal checkout customer not granted access to paid membership level

[wpzippyton]

I am trying to set up eMember and eStore to manage a site with multiple membership levels, in which each customer should first sign up for a free account and then add paid levels, each giving access to a separate course. My checkout flow is your Scenario 3.1 in which only logged-in members can checkout, and auto-login after registration is enabled.

When I test with a live Paypal account, payment is taken but when the customer is sent back to the site, s/he is not granted access to the membership level paid for.

The customer appears in WP eMembers as having Free membership level only, and in eStore the customer is not present.

I have debug enabled in eStore settings but all the log files are empty (I reset them before starting live testing and nothing has been added to them during live testing).

I have “Enable Secondary Membership” enabled in eMember settings, and have tried with “When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level” both enabled and disabled.

In Paypal, IPN is enabled.

[wzp]

The first thing to do is get your debug logs working. Please go through this and see if you can get them going:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

[wpzippyton]

Thanks for your prompt reply, wzp. The problem is solved – I was working on localhost and had not realised that live Paypal testing will not work offline. Moved it online and a purchase has gone through.

[wzp]

This is a good resource for that:

https://support.tipsandtricks-hq.com/forums/topic/plugin-testing-checklist-setup-preparation-for-testing

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