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After Paypal checkout customer not granted access to paid membership level

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › After Paypal checkout customer not granted access to paid membership level

Tagged: paypal checkout

  • This topic has 3 replies, 2 voices, and was last updated 11 years, 1 month ago by wzp.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 8, 2014 at 9:54 am #10791
    wpzippyton
    Member

    I am trying to set up eMember and eStore to manage a site with multiple membership levels, in which each customer should first sign up for a free account and then add paid levels, each giving access to a separate course. My checkout flow is your Scenario 3.1 in which only logged-in members can checkout, and auto-login after registration is enabled.

    When I test with a live Paypal account, payment is taken but when the customer is sent back to the site, s/he is not granted access to the membership level paid for.

    The customer appears in WP eMembers as having Free membership level only, and in eStore the customer is not present.

    I have debug enabled in eStore settings but all the log files are empty (I reset them before starting live testing and nothing has been added to them during live testing).

    I have “Enable Secondary Membership” enabled in eMember settings, and have tried with “When a member’s primary level expires, automatically set one of the non-expired secondary level as his primary level” both enabled and disabled.

    In Paypal, IPN is enabled.

    May 8, 2014 at 2:23 pm #62803
    wzp
    Moderator

    The first thing to do is get your debug logs working. Please go through this and see if you can get them going:

    https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

    May 8, 2014 at 6:36 pm #62804
    wpzippyton
    Member

    Thanks for your prompt reply, wzp. The problem is solved – I was working on localhost and had not realised that live Paypal testing will not work offline. Moved it online and a purchase has gone through.

    May 9, 2014 at 12:40 am #62805
    wzp
    Moderator

    8)

    This is a good resource for that:

    https://support.tipsandtricks-hq.com/forums/topic/plugin-testing-checklist-setup-preparation-for-testing

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