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Affiliate Plugin – Each sale being recorded twice

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate General Questions › Affiliate Plugin – Each sale being recorded twice

  • This topic has 3 replies, 2 voices, and was last updated 3 years, 4 months ago by admin.
Viewing 4 posts - 1 through 4 (of 4 total)
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  • July 19, 2019 at 1:41 pm #15489
    themightybarlow
    Spectator

    I recently purchased the affiliate plugin to use with membermouse. From what I can tell everything is set up correctly, however, each sale is being recorded twice for the same affiliate. Eg I’ve sold 4 products but 8 are being recorded.

    The unique transaction ID is the same except with an additional number eg 1089 and 1089-323.

    Can you suggest a solution?

    July 21, 2019 at 1:33 am #79725
    admin
    Keymaster

    Can you please enable the debug logging option in the affiliate plugin so we can see what sale notification it is getting from the membermouse plugin? That should give me some clues.

    November 7, 2019 at 2:13 pm #79726
    themightybarlow
    Spectator

    Apologies for taking so long, here is the link to the debug logging file escapologybjj.com/online/wp-content/plugins/wp-affiliate-platform/wp_affiliate_debug.txt

    November 8, 2019 at 1:45 am #79727
    admin
    Keymaster

    Looks like you are doing subscription payments. I am going to send you an email with something to try. Lets see if that works better or not.

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