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Affiliate emails are not being received when new affiliates sign up

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate Troubleshooting › Affiliate emails are not being received when new affiliates sign up

Tagged: Affiliate emails are not being received when new affili, not receiving email, not sending email

  • This topic has 1 reply, 2 voices, and was last updated 8 years, 8 months ago by postedprinting.
Viewing 2 posts - 1 through 2 (of 2 total)
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  • March 26, 2014 at 1:01 am #9568
    mysacredashes
    Member

    In the past, when new affiliates signed up I would get an email notifying me of the new affiliate and an email would be sent out to the new sign up. Yesterday I checked the affiliates section of wordpress and saw that there were 2 new affiliates that I did not know about. I didn’t receive an email and no email was sent out to the new affiliate. I double checked that the settings are still set to notify me of new sign ups. I tried doing a test sign up with a different email address and no emails were sent out or received by either address. I tried the debug option and it said that the email was sent. I also installed the email tester plug in and when I did the test both times I did receive the email.

    I’m not sure why I used to get the emails and emails were sent out to the new sign ups, and now it is no longer happening.

    October 5, 2016 at 9:45 pm #61850
    postedprinting
    Member

    In the past, when new affiliates signed up I would get an email notifying me of the new affiliate and an email would be sent out to the new sign up. Yesterday I checked the affiliates section of wordpress and saw that there were 2 new affiliates that I did not know about. I didn’t receive an email and no email was sent out to the new affiliate. I double checked that the settings are still set to notify me of new sign ups. I tried doing a test sign up with a different email address and no emails were sent out or received by either address. I tried the debug option and it said that the email was sent. I also installed the email tester plug in and when I did the test both times I did receive the email.

    I’m not sure why I used to get the emails and emails were sent out to the new sign ups, and now it is no longer happening.

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