July 10, 2013 at 11:57 am #9311
I’m not receiving the messages that affiliates send through the contact form in the affiliate area. I’ve updated the contact email address several times to be sure it wasn’t an email issue on our end, and it’s not working with our domain email addresses or my generic Gmail address.
Are there other settings I should check or a way to remove that option altogether so they don’t think I’m just ignoring them?
Thanks!July 11, 2013 at 2:15 am #56506
Hi, Do you get the email when you submit the affiliate signup page?July 12, 2013 at 1:16 pm #56507
I’m sorry; I don’t understand your question — what email? And what page?July 12, 2013 at 11:23 pm #56508
I mean when a user goes to your affiliate signup page and signs up for an affiliate account, the plugin sends an email to confirm that the account was created. Do the users get that email? I am trying to determine if the email capability is working on your server or they are getting blocked somewhere.
If no emails are working then you can check the following checklist to determine the email issue on the server:
However, if some emails are working and just that contact form one is not working then I will do a different investigation.July 15, 2013 at 11:34 am #56509
Ah, yes, sorry about that — they do get the email when they sign up as well as when they reset their passwords. But I don’t receive emails they send me through the contact form.
Thank you!July 16, 2013 at 1:54 am #56510
okay thank you. I have sent you an email to get access to the site so I can do some investigation.January 24, 2015 at 1:35 pm #56511
Any update ? Cause this also happen to me. ThanksJanuary 24, 2015 at 10:24 pm #56512
Do you receive the affiliate registration email correctly?February 1, 2015 at 11:17 pm #56513
Yes, where i supposed get the affiliate’s messages? i make an affiliate account by my self -different e mail- and check it, but no message come to my e mail.February 2, 2015 at 11:02 pm #56514
Please post a link to your affiliate signup page.February 15, 2015 at 10:37 am #56515
It is my affiliate signup page >>
I checked manually approval setting for each register.February 16, 2015 at 4:00 am #56516
I created an affiliate account so I can log in and test. However, you have the manual approval enabled. So you need to approve my account before I can log in.
Also, please enable the debug option from the affiliate plugin settings.February 17, 2015 at 10:36 pm #56517
We are having the same issues. Cannot receive affiliate information once signed up? We tried a “test” as the affiliate, and there were no replies to either? How can we fix this issue?
ThanksMarch 1, 2015 at 3:02 pm #56518
Admin, Your affiliate account is already approved now and i had enable the debug option . I Apologize for the late response.March 2, 2015 at 2:58 am #56519
I will need to take a look at your email settings. I have sent you an email for it.
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