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Affiliate Commission Rates Incorrect on Multiple Product Purchase

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate General Questions › Affiliate Commission Rates Incorrect on Multiple Product Purchase

Tagged: affiliate, Commission, multiple commissions on multiple similar items

  • This topic has 11 replies, 7 voices, and was last updated 12 years, 4 months ago by admin.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • September 27, 2010 at 12:51 pm #1919
    olymp1c
    Member

    I am using eStore and eAffiliate together. Today I noticed an issue I had not experienced before. I have a base rate commission level of 5% set across all affiliates. On a product I have a product specific commission of 8%. When the product is sold as a single unit the commission applied to the affiliate is correct.

    Today a customer purchased 3 of the same product. The resulting commission on the order became 24% (3 x 8%). This should not be the case. The commission should be 8% of the unit cost multiplied by 3, instead it seams to be 8% multiplied by 3 and then applied to the total cost of all 3 units.

    How do I correct this so that the commission is 8%. I imagine if someone buys a quantity of 4 then the commission will change to 32% of the total order.

    Has anyone else experienced this and is there a solution?

    Thanks

    September 28, 2010 at 2:11 am #24796
    amin007
    Participant

    I will look in the code and see what is going on. Will send you an email if I need to give you a new build.

    October 5, 2010 at 9:01 pm #24797
    David Kakon
    Member

    I have the same problem. If someone purchases the following 1$ product I get:

    1 item, commision set at 15%, I get 0.15$ on a sale of 1$

    2 of same item, commision set at 15%, I get 0.60$ on sale of 2$ (2×0.15% of 2$)

    3 of same item, commision set at 15%, I get 1.35$ on sale of 3$ (3×0.15% of 3$)

    .

    .

    5 of same item, commision set at 15%, I get 3.75$ on sale of 5$ (5×0.15% of 5$)

    get it? Seems it is multiplying the factor of the amount of items that are the same.

    October 6, 2010 at 12:57 am #24798
    amin007
    Participant

    Hi David, please install and updated build of the affiliate plugin and give it another go.

    You can find the latest build of the plugin here:

    https://support.tipsandtricks-hq.com/update-request

    October 6, 2010 at 1:44 am #24799
    David Kakon
    Member

    I upgraded the files, still does the same thing.

    Please try it, I setup a 1$ product, buy it twice (ill refund you), create an affiliate account youll see what I mean:

    product:

    [http://8byten.com/prints/mushki] (see the first product)

    Aff signup:

    ;http://www.8byten.com/wp-content/plugins/wp-affiliate-platform/affiliates/register.php%5D

    October 6, 2010 at 2:05 am #24800
    amin007
    Participant

    Nope that didn’t update the plugin. If you are updating through the wp plugins uploader then please deactivate and delete the current version first then upload the new version.

    October 7, 2010 at 10:59 pm #24801
    David Kakon
    Member

    I tried a full reinstall of the new files you sent me. Still does it, Here, please do a test:

    your aff url: [http://www.8byten.com?ap_id=testaccount]

    AFF LOGIN:

    [http://www.8byten.com/wp-content/plugins/wp-affiliate-platform/affiliates/login.php]

    login user: testaccount

    password: testaccount1

    go here and buy 2 of the first item, then check your commission, ill reimburse you:

    http://www.8byten.com/prints/mushki/

    October 7, 2010 at 11:59 pm #24802
    amin007
    Participant

    I will need to do a debug run with this. I will send you an email to see if I can get access to your site.

    January 4, 2011 at 12:31 pm #24803
    jbh
    Member

    Has this problem been resolved? I just had a similar/same problem.

    I have a $5 item, that was purchased 5 times. My commission rate is 25%. The total commission amount on the sale was $31.25 and the total sale price was $25.

    The commission should have been $5 x 5 x 0.25 = $6.25

    What seems to have been calculated $25 x 5 x 0.25 = $31.25

    January 4, 2011 at 11:50 pm #24804
    Ivy
    Member

    Hi, What version of the WP Affiliate are you using?

    December 31, 2012 at 8:12 am #24805
    zanazza
    Member

    Hi, I had the same problem. I have installed new version WP Affiliate 5.4.3. Please help.. Thank you.

    December 31, 2012 at 11:42 pm #24806
    admin
    Keymaster

    Hi, Please give an example. What are the item prices, what are the commission rates, how much commission was awarded and what did you expect that didn’t happen?

    Are you using eStore and the affiliate plugin together?

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