Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › WP Affiliate General Questions › Affiliate Commission Rates Incorrect on Multiple Product Purchase
- This topic has 11 replies, 7 voices, and was last updated 10 years, 3 months ago by admin.
September 27, 2010 at 12:51 pm #1919olymp1cMember
I am using eStore and eAffiliate together. Today I noticed an issue I had not experienced before. I have a base rate commission level of 5% set across all affiliates. On a product I have a product specific commission of 8%. When the product is sold as a single unit the commission applied to the affiliate is correct.
Today a customer purchased 3 of the same product. The resulting commission on the order became 24% (3 x 8%). This should not be the case. The commission should be 8% of the unit cost multiplied by 3, instead it seams to be 8% multiplied by 3 and then applied to the total cost of all 3 units.
How do I correct this so that the commission is 8%. I imagine if someone buys a quantity of 4 then the commission will change to 32% of the total order.
Has anyone else experienced this and is there a solution?
ThanksSeptember 28, 2010 at 2:11 am #24796
I will look in the code and see what is going on. Will send you an email if I need to give you a new build.October 5, 2010 at 9:01 pm #24797
I have the same problem. If someone purchases the following 1$ product I get:
1 item, commision set at 15%, I get 0.15$ on a sale of 1$
2 of same item, commision set at 15%, I get 0.60$ on sale of 2$ (2×0.15% of 2$)
3 of same item, commision set at 15%, I get 1.35$ on sale of 3$ (3×0.15% of 3$)
5 of same item, commision set at 15%, I get 3.75$ on sale of 5$ (5×0.15% of 5$)
get it? Seems it is multiplying the factor of the amount of items that are the same.October 6, 2010 at 12:57 am #24798
Hi David, please install and updated build of the affiliate plugin and give it another go.
You can find the latest build of the plugin here:October 6, 2010 at 1:44 am #24799
I upgraded the files, still does the same thing.
Please try it, I setup a 1$ product, buy it twice (ill refund you), create an affiliate account youll see what I mean:
[http://8byten.com/prints/mushki] (see the first product)
;http://www.8byten.com/wp-content/plugins/wp-affiliate-platform/affiliates/register.php%5DOctober 6, 2010 at 2:05 am #24800
Nope that didn’t update the plugin. If you are updating through the wp plugins uploader then please deactivate and delete the current version first then upload the new version.October 7, 2010 at 10:59 pm #24801
I tried a full reinstall of the new files you sent me. Still does it, Here, please do a test:
your aff url: [http://www.8byten.com?ap_id=testaccount]
login user: testaccount
go here and buy 2 of the first item, then check your commission, ill reimburse you:October 7, 2010 at 11:59 pm #24802
I will need to do a debug run with this. I will send you an email to see if I can get access to your site.January 4, 2011 at 12:31 pm #24803jbhMember
Has this problem been resolved? I just had a similar/same problem.
I have a $5 item, that was purchased 5 times. My commission rate is 25%. The total commission amount on the sale was $31.25 and the total sale price was $25.
The commission should have been $5 x 5 x 0.25 = $6.25
What seems to have been calculated $25 x 5 x 0.25 = $31.25January 4, 2011 at 11:50 pm #24804IvyMember
Hi, What version of the WP Affiliate are you using?December 31, 2012 at 8:12 am #24805zanazzaMember
Hi, I had the same problem. I have installed new version WP Affiliate 5.4.3. Please help.. Thank you.December 31, 2012 at 11:42 pm #24806adminKeymaster
Hi, Please give an example. What are the item prices, what are the commission rates, how much commission was awarded and what did you expect that didn’t happen?
Are you using eStore and the affiliate plugin together?
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