Affiliate – affiliate is receiving signup email, but NOT commission notice email

[cactuar7]

I have a weird problem where when I sign up as an affiliate, I get the welcome email just fine. But when I did a test sale, the commission generated email didn’t come through. I logged into the affiliate account and noticed that the commission was indeed generated correctly in the account, just no email. I believe I set up the options properly: [http://screencast.com/t/NVhVtVonNb]

Thanks in advance!

Edit: Forgot to note that I verified the email was not in spam either.

[admin]

Do you have the debug option enabled the affiliate plugin? If not, please enable the debug option so we can see if the plugin successfully sent the commission notification email or not.

What are you using to handle the e-commerce side or things?

[cactuar7]

I just turned on debug mode and made a transaction. Here are my results:

[06/07/2016 10:27 PM] – SUCCESS :PayPal PDT detected – checking if commission need to be tracked…

[06/07/2016 10:27 PM] – SUCCESS :Need to process commission for this sale…

[06/07/2016 10:27 PM] – SUCCESS :PDT verified with PayPal.

[06/07/2016 10:27 PM] – SUCCESS :Calling process PDT function.

[06/07/2016 10:27 PM] – SUCCESS :Referrer: sherry, Sale Amount: 1, Transaction ID: 0X846707HG154771X, Item ID: , Buyer Email: sherry@getinternetexposure.com, Custom Commission Rate:

[06/07/2016 10:27 PM] – SUCCESS :Checking if the commission amount is more than 0.

[06/07/2016 10:27 PM] – SUCCESS :The sale has been registered in the WP Affiliate Platform Database for referrer: sherry with amount: 0.15

[06/07/2016 10:27 PM] – SUCCESS :Commission notification email sent to affiliate. Email address: sherry@sotainnovations.com

[06/07/2016 10:27 PM] – SUCCESS :Commission email subject: [EntreResults] New Commission Generated

[06/07/2016 10:27 PM] – SUCCESS :Firing the after commission awarded hook.

So apparently the system sent the email okay? But I didn’t get it again, and not in spam either. However the new affiliate notification email still sends successfully. If there’s something wrong with my WordPress’s sendmail function, wouldn’t all mail fail to send?

For e-commerce I’m just using a plain old Paypal buy button.

[admin]

The plugin definitely sent the email as confirmed by the following debug lines:

[06/07/2016 10:27 PM] – SUCCESS :Commission notification email sent to affiliate.

[06/07/2016 10:27 PM] – SUCCESS :Commission email subject: [EntreResults] New Commission Generated

So there has to be some text in that email that is flagging the email and the mailserver is blocking it thinking the email looks like a spam.

So yes the email functionality is working on your site generally. However, the emails are still subject to be blocked by the mailservers if they feel that a particular email looks spammy.

Please try using an SMTP plugin on your site. See checklist #3 from the following post for more details:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[Author]

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