WP Membership – admin not receiving email about new user

Tagged: admin email, admin notification, email, email notification, email notify admin, members, new members, notification

This topic has 7 replies, 5 voices, and was last updated 6 years, 10 months ago by mr_vertigo.

Viewing 8 posts - 1 through 8 (of 8 total)

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April 12, 2013 at 3:51 pm #8932

MikeMaguire101
Member

I have e member set up on my website. Every time I do a test sign up everything works fine except that the admin gets no email notification about a new member signing up. Is there just a setting im missing or something? The new user receives their registation link email and their confirmation email. but no email to admin notifying me of a new member. How can I make sure the admin gets notified of new members signing up.

Thanks!

April 12, 2013 at 11:36 pm #55101
wpCommerce
Moderator
Hi, The admin notification email is sent after the user fully completes the registration. By default this feature is turned off. You can enable it by checking Send Notification to Admin option from the following area:
```
WP eMember Settings -> Email Settings -> Registration Complete Email
```
May 10, 2016 at 2:37 pm #55102

mr_vertigo
Member

I am having the same problem after testing my website for the firs time. The user got the registration email (I don´t do a two-step registration just a single step one).

The Send Notifcation to Admin box is ticked. Any ideas?

May 10, 2016 at 6:50 pm #55103

mr_vertigo
Member

This is the debug log I get when creating a new account. It is saying that an e-mail has been succesfully sent to the appropriate administrator e-mail address but I have not received anything.

[05/10/2016 6:44 PM] – SUCCESS :Member registration complete email successfully sent to: xxxxx@gmail.com

[05/10/2016 6:44 PM] – SUCCESS :Admin notification email successfully sent to: xxxx@xxxxx.com

May 10, 2016 at 7:06 pm #55104

wzp
Moderator

Does the user receive their email?

How long does it take for the user to receive their email? Have you waited that long for yours?

Have you checked the spam folder for the admin notification address?

May 11, 2016 at 12:53 am #55105

mr_vertigo
Member

Thank you for your message.

The new user receives the e-mail pretty much right away with no problems. I waited for a few hours and the admin user did not get the notification e-mail. I also checked all the spam/junk folders, nothing there.

The admin user gets the e-mail from PayPal when the user upgrades his/her membership.

Hope that helps!

May 11, 2016 at 4:41 am #55106
admin
Keymaster
The plugin definitely sent the notficiation email to the admin email address that you specified. The following log confirms it:
```
Admin notification email successfully sent to: [email-address-removed]
```
Your email server must have rejected the email. This is very common. Read the following post which will help you understand the issues regarding email delivery:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Try using a different admin email address than the one you are currently using (Test using a gmail, yahoo or hotmail address there).
May 12, 2016 at 9:04 pm #55107

mr_vertigo
Member

Thank you for your message. I just logged in to report that using a different e-mail address seem to have solved the problem (which is what you suggested). The from e-mail address and the destination e-mail address were the same so that probably caused an issue with the mail server. Thank you also for the link, lots of useful info there.
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