December 1, 2010 at 11:38 pm #2310
For some reason many of my users aren’t getting the E-Mail messages with the download links. I’m not sure why. I’m wondering if it’s because they are just closing the PayPal window and not returning to the site.
But when I’m contacted later because they haven’t received their product, I use the admin function to create new download links for them. But it’s appearing that the links are always the same? I’m also seeing reports from users that the download limit has been exceeded. (I have the limit configured to 2 downloads)
Thanks… RickDecember 2, 2010 at 12:27 am #26995
I think I may be onto something here. It seems that the download count may be a cumulative total? Each of my items exists as two files. But one item has three. The item with three files is where users are reporting an exceeded download count. In restricting to 2 downloads, I was thinking it applied to each file. But it appears it’s just a running total?December 2, 2010 at 1:11 am #26996wzpModerator
One download counter per file/linkDecember 2, 2010 at 1:17 am #26997
Thanks for the confirmation WZP. So question for you here. If someone makes payment via PayPal, then just stops there without returning to the site that led them to PayPal, would that prevent the E-Mailed links from being sent?December 2, 2010 at 3:06 am #26998amin007Participant
As soon as they click the “Pay” button on PayPal, PayPal will send the payment notification to the plugin and the normal post payment processing will start which will send the email with download links. This operation is separate than the one where your customer also receives download links on the “Thank You” page. If you have implemented that option then it goes through another round of verification when the customer lands on the “Thank You” page before the links are given to them.December 2, 2010 at 3:11 am #26999
So if they just close the browser or whatever after the PayPal screen, they don’t see the links on the Thank You page. True?
I’m trying to get the custom page stuff to work in PayPal and was going to insert verbiage in the banner that urges the user to click the link/button/whatever to return to the site in order to see the Thank You page.
Cheers… RickDecember 3, 2010 at 12:04 am #27000amin007Participant
“So if they just close the browser or whatever after the PayPal screen, they don’t see the links on the Thank You page. True?” – Yes. You can use auto redirect so after the payment PayPal will automatically redirect the customer to the “Thank You” page after a few seconds (this way the customer won’t have to click anything). The video on this page should explain this:
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