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Add to cart button does not display using Internet Explorer

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › Add to cart button does not display using Internet Explorer

Tagged: Cart Button, Internet Explorer

  • This topic has 8 replies, 3 voices, and was last updated 12 years, 3 months ago by amin007.
Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • December 11, 2010 at 11:53 pm #2366
    mikemoon
    Member

    The only add to cart button that appears to work in Internet Explorer is [wp_eStore_fancy2 id=1]. All the other buy now or cart buttons appear as a broken link in IE 7. No problems with Safari or firefox just IE7. Any ideas what might be causing this?

    Thanks

    Mike

    December 12, 2010 at 10:33 pm #27302
    amin007
    Participant

    Please provide a link to the page. Have you added description in the “Product Description” section for your products?

    December 12, 2010 at 10:53 pm #27303
    mikemoon
    Member

    As requested here is a link to one of the pages in question:

    http://project.office-on-the.net/rookart/?page_id=18

    Yes I have added a description in the product description section for the product.

    Thanks

    Mike

    December 12, 2010 at 11:43 pm #27304
    wpCommerce
    Moderator

    I couldn’t access the link to the page you’ve provided. Looks like your server is down.

    December 13, 2010 at 12:05 am #27305
    mikemoon
    Member

    I have checked the server and it is up and I can access the link externally. This is my dev box so may be a DNS issue try http://118.210.62.58/rookart/?page_id=18 instead and let me know

    Interestingly enough if you use IE9 the add to cart button is visible so it seems to be an issue with IE7 and below which unfortunatly alot of people will be using.

    Regards

    Mike

    December 13, 2010 at 6:15 am #27306
    mikemoon
    Member

    Hi,

    There was a firewall rule at my ISP that was blocking access to the site which has been resolved, can you please try and access again?

    http://project.office-on-the.net/rookart/?page_id=18

    Thanks

    Mike

    December 13, 2010 at 8:50 am #27307
    amin007
    Participant

    Can you please do this theme test explained here and let me know your findings?

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

    December 13, 2010 at 10:16 am #27308
    mikemoon
    Member

    Hi,

    I have no other plugins installed only wp estore. I changed the theme back to default and the add to cart button is visible in IE7. When I change it back to the theme that the customer wants the add to cart button does not display in IE7, but is fine in all other browsers.

    Regards

    Mike

    December 13, 2010 at 11:35 pm #27309
    amin007
    Participant

    “I changed the theme back to default and the add to cart button is visible in IE7” – Your theme has a CSS issue with object property. This article explains some of the issues that arise from a non-properly coded theme:

    http://www.tipsandtricks-hq.com/when-themes-go-wild-importance-of-using-a-properly-coded-wordpress-theme-2270

    I will send you an email to get site access and see if I can put a CSS workaround.

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