Tips and Tricks HQ Support

Support site for Tips and Tricks HQ premium products

  • Home
  • Contact Us
  • Documentation
  • Forum Home
    • Forum
    • Forum Search
    • Forum Login
    • Forum Registration

Add to Cart Button Does Not Always Display

by

Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › WP eStore Troubleshooting › Add to Cart Button Does Not Always Display

  • This topic has 4 replies, 4 voices, and was last updated 10 years, 4 months ago by Jane.
Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • September 13, 2012 at 1:33 pm #7394
    cittykitty
    Member

    I get periodic emails from customers who want to purchase, but they say they can not see the Add to Cart button. I suspect it is a browser issue. When I check FireFox, Chrome and IE, I see no problem with button, but I have read in this forum that Chrome and Opera may not always display the Add to Cart button.

    Is there a setting that I can tell customers to change? Or is there some code I can use to correct this problem?

    Otherwise, I have no problems with the shopping cart and truly appreciate this amazing plug-in.

    I would appreciate any assistance. Have already searched the forums and found one similar post from 2 years ago with no resolution posted.

    My site is: http:www.hipaacartoons.com (problem in any of cartoon galleries)

    September 13, 2012 at 10:49 pm #49285
    Peter
    Member

    Hi,

    I tried checking your site but it says:

    “The website you were trying to reach is temporarily unavailable”

    September 14, 2012 at 4:12 am #49286
    cittykitty
    Member

    Sorry, there was a temporary technical problem. It’s up and fine now.

    As I said, it is only once in a while that I get a customer email about the buttons not showing. Has anyone reported any problems with a particular browser or browser setting?

    September 14, 2012 at 7:20 am #49287
    admin
    Keymaster

    Hi, We can guarantee that the buttons will work fine in all of the following browsers:

    IE, Chrome, Firefox, Safari, Opera

    I just checked your page in all the above browsers and I can see the buttons fine. When a customer tells you that he can’t see the purchase button, please ask the user about the browser and what version of the browser he is using.

    October 27, 2012 at 4:33 pm #49288
    Jane
    Member

    Just an FYI: I had one customer report the same problem today. His browsers (Firefox and IE) are both up to date. I’ve asked if he’s running Win8 (may have a beta version?) if that makes a difference. Am waiting to hear.

    I’ve got an update to apply, but I just updated…maybe a month ago? I’ll get that applied and let you know if it fixes the problem.

  • Author
    Posts
Viewing 5 posts - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.
Log In

Forum Related

  • Forum Home
  • Forum Search
  • Forum Login

Support Related Forms

  • Contact Us
  • Customer Support
  • Request a Plugin Update
  • Request Fresh Download Links

Useful Links

  • Plugin Upgrade Instructions
  • WP eStore Documentation
  • WP eMember Documentation
  • WP Affiliate Platform Documentation
  • WP PDF Stamper Documentation
  • WP Photo Seller Documentation
  • Tips and Tricks HQ Home Page
  • Our Projects

Quick Setup Video Tutorials

  • WP eStore Video Tutorial
  • WP eMember Video Tutorial
  • WP Affiliate Platform Video Tutorial
  • Lightbox Ultimate Video Tutorial
  • WP Photo Seller Video Tutorial

Our Other Plugins

  • WP Express Checkout
  • Stripe Payments Plugin
  • Simple Download Monitor

Copyright © 2023 | Tips and Tricks HQ