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Add Level Not Working Bluehost

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › Add Level Not Working Bluehost

Tagged: add membership level, Bluehost

  • This topic has 4 replies, 2 voices, and was last updated 13 years, 9 months ago by amin007.
Viewing 5 posts - 1 through 5 (of 5 total)
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    Posts
  • August 3, 2011 at 7:58 am #3969
    dofan83
    Member

    Hye, I’m Malik. A newbie using your plugin. The problem is, It seems that I can’t make my plugin to work (example adding a second membership level). I don’t know whats the problem. I’m on bluehost shared hosting

    August 3, 2011 at 9:29 am #35110
    amin007
    Participant

    The most likely cause for this is when the database table columns get out of sync (this can happens if you update the plugin without following the update instructions for that plugin). Please get fresh build of the plugin in question from here then follow the update instruction for that plugin to correct the situation (each plugin has specific update instructions on the documentation site of that plugin):

    https://support.tipsandtricks-hq.com/update-request

    August 3, 2011 at 10:08 am #35111
    dofan83
    Member

    At first I did a fresh install, and it didn’t work. Looking at your documentation, I see that your actual instructions are to make the fresh install with a folder with an underscore “_” instead of a minus “-“. I’m trying this out.

    August 3, 2011 at 10:18 am #35112
    dofan83
    Member

    Ok I tried the underscore thing but it didn’t work. 2 things are not right, 1 is i can’t add a new level. 2 is the manage content protection feature is not working either. Hope you can help me on this. I’m really stuck here.

    August 3, 2011 at 11:46 pm #35113
    amin007
    Participant

    Underscore or dash doesn’t matter. All that matters is that you delete it old version totally then upload a fresh new version. I sent you an email to get site access so I can check it out.

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