Account status 'inactive' after second PayPal attempt to collect succeeded

[jmwalker11]

I have a customer that has a recurring monthly membership. The payment failed through PayPal on Feb 24th, so eMember changed her subscription to ‘inactive’. Then yesterday PayPal retried the payment and it went through just fine, however eMember did not change her account status from ‘inactive’ back to ‘active’.

I assume I can change it manually, without it affecting the setup between eMember and PayPal, yes? However I’d like to figure out what the problem is so we don’t have this happening in the future. Any suggestions?

[wzp]

Currently, what you are seeing is the “expected behavior.”

https://support.tipsandtricks-hq.com/forums/topic/inactive-member-notification-when-paypal-fails-on-renewal

I assume I can change it manually, without it affecting the setup between eMember and PayPal, yes?

You can manually change the status back to “Active” and it will stick, until the normal expiry, or until the next payment failure.

[jmwalker11]

Thanks wzp. It sounds like eMember was going to fix the problem so that when PayPal retried the transaction and it was successful that the membership account would switch from ‘inactive’ back to ‘active’.

The post you sent me to was 3 years old, so has that update taken place?

[wzp]

Not to my knowledge. It would have “shown up” by now, as an optional setting. There are a few usage cases in which automatic restoration would not be desirable; such as rental agreements or other high-value contractual subscriptions. For instance; the desire to “punish” a subscriber, with a “returned charge” or NSF fee, before reactivating their membership.

[admin]

I recently added a change to the plugin so if the existing subscription payment starts to come through again, the plugin will re-activate their account.

[Author]

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