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Account is saying expired, but paypal is still charging

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Tips and Tricks HQ Support Portal › Forums › WP eMember › Account is saying expired, but paypal is still charging

  • This topic has 1 reply, 2 voices, and was last updated 13 years, 9 months ago by Ivy.
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  • July 26, 2011 at 2:05 pm #3896
    amongstit
    Member

    I have set up a test subscription set up that has a subscription duration of 1 day and has reoccurring payments. Paypal takes the money out everyday, but if the user tries to logon wp emember after the 1st day it says their account has expired and they need to renew. I have attached the images of how I have the membership level setup and how i have the estore product set up. What am I doing wrong?

    Thanks!

    Links to images of setup:

    http://amongstit.tv/wp-content/uploads/2011/07/Screen-shot-2011-07-26-at-9.58.31-AM.png

    http://amongstit.tv/wp-content/uploads/2011/07/Screen-shot-2011-07-26-at-9.57.48-AM.png

    July 26, 2011 at 11:59 pm #34746
    Ivy
    Member

    You have the subscription duration set to one day. This means the membership will expire after one day. If you want the subscription to continue until it is cancelled then you need to check the “no expiry or until cancelled” checkbox in the “Add/edit Membership Levels menu”

    Please see the following forum post as it will explain more about this option:

    https://support.tipsandtricks-hq.com/forums/topic/membership-payment-difference-between-buy-now-and-subscription-buttons

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