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Access denied after subscriber cancels

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember General Questions › Access denied after subscriber cancels

Tagged: access, cancellation, member

  • This topic has 1 reply, 2 voices, and was last updated 12 years, 11 months ago by admin.
Viewing 2 posts - 1 through 2 (of 2 total)
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    Posts
  • June 9, 2012 at 5:29 pm #6552
    BobR
    Member

    When someone subscribes for a 3 month recurring membership, then cancels on month 2 b/c they don’t want the recurring charge, their access gets revoked immediately.

    How do I change this? It isn’t fair to them and creates a hassle for me. The paid for 3 months of access so how do I ensure that?

    Thanks

    Bob

    June 10, 2012 at 1:14 am #46044
    admin
    Keymaster

    You have most likely set the membership level’s duration settings to “No expiry or until cancelled” so the plugin is doing exactly what you told it to do. When someone cancels the account gets deactivated.

    This post will help you understand more and setup the membership duration so it doesn’t cancel the account as soon as the subscription is cancelled:

    https://support.tipsandtricks-hq.com/forums/topic/remaining-membership-time-after-subscription-cancellation

    This post is also a good read:

    https://support.tipsandtricks-hq.com/forums/topic/membership-payment-difference-between-buy-now-and-subscription-buttons

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