- This topic has 1 reply, 2 voices, and was last updated 11 years, 6 months ago by
.
Viewing 2 posts - 1 through 2 (of 2 total)
-
Posts
-
When someone subscribes for a 3 month recurring membership, then cancels on month 2 b/c they don’t want the recurring charge, their access gets revoked immediately.
How do I change this? It isn’t fair to them and creates a hassle for me. The paid for 3 months of access so how do I ensure that?
Thanks
Bob
You have most likely set the membership level’s duration settings to “No expiry or until cancelled” so the plugin is doing exactly what you told it to do. When someone cancels the account gets deactivated.
This post will help you understand more and setup the membership duration so it doesn’t cancel the account as soon as the subscription is cancelled:
This post is also a good read:
Viewing 2 posts - 1 through 2 (of 2 total)
- You must be logged in to reply to this topic.