January 27, 2012 at 7:24 am #5392
I purchased and started setting up eMember for a client a long while ago. In the meantime she had to have cancer treatment, and is now ready to restart this project.
I’m quite rusty on how eMember works now, and I’m not sure what may have changed in the upgrades since then. Instead of spending a lot of time testing it out with fake accounts, I was hoping you could help me answer her questions about how the process works.
At the moment, she has a few hundred members, all being manually asked to renew, via Paypal, though a few members sending cheques.
And there is only one membership ‘level’, but she has been putting the price up each year (but honouring the initial membership fee by never raising it for existing members), and doing some promotions, so there are about 5 different prices different groups are paying for the same membership level.
It’s an annual membership only. She wants to remind her customers at least 3 times in the weeks before the subscription ends. She doesn’t want to do recurring payments, because her customers are usually not tech savvy at all, and get a big surprise when the next payment comes out (and they get angry at her).
She has been using eStore for a couple of years, and already has been selling memberships via eStore, but not integrated with eMember yet.
Her questions are as follows:
1. When a NEW subscriber purchases the membership, what will happen? What will they see/receive and what will we see/receive?
2. When a current member has already changed his/her password and is thus “active” in the new system, what will happen when they pay for another year at renewal time? What will they see/receive and what will we see/receive?
3. Do you anticipate that the renewal process will be automated and “self-prompted” or will we have to send normal renewal notices to members? (* She wants at least 3 notices. Last time I checked, I thought eMember only sends one.)
4. If a member does not pay by the renewal date, what (if anything) will happen automatically? What will they see/receive, if anything? What will we see/receive if anything?
5. If a member “unsubscribes” will we still receive a notice of this?
6. What happens if a member decides to renew early and/or pays by check? How do we update the system so they are not cancelled and/or stop receiving renewal notices (if they’re automated), etc.?
Sorry for so many questions at once.January 28, 2012 at 4:58 am #41283adminKeymaster
2. Their account will be extended so they have access for another year. They will receive an email which will tell them that their account has been updated.
3. eMember will send a notification email XX days before the account gets expired (it will only send one notification). It will send another email just after the account gets expired.
4. Their account will get expired (they will receive an email).
5. You are not using a subscription model so there is nothing to unsubscribe to.
6. Edit the member’s details from the dashboard and change the “Subscription Starts” field value to reflect the day he paid.January 29, 2012 at 7:22 am #41284
Thanks very much! Just to clarify – if a member does not renew their membership when it runs out, they’ll have gotten one reminder notice beforehand, and one ‘Your membership has expired’ message afterwards.
But, is it correct that the site owner does NOT get notified about expired memberships?
If so, and if it’s still the case that you can’t automatically unsubscribe someone on an AWeber list when their eMember membership expires – how would you be able to know that it’s time to manually remove someone from the AWeber list?January 29, 2012 at 7:35 am #41285
(double post)January 30, 2012 at 3:39 am #41286adminKeymaster
AWeber has finally enabled the ability to add contact via their API. We are in the process of updating our plugins to use this API. As soon as this is done we will introduce a feature in eMember that will allow you to automatically unsubscribe the user from the autoresponder when the membership expires.
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