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3 of 4 mp3 encrypted downloads arrive with no data

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › 3 of 4 mp3 encrypted downloads arrive with no data

  • This topic has 3 replies, 2 voices, and was last updated 13 years, 3 months ago by wzp.
Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • June 18, 2012 at 9:19 pm #6605
    coccelli
    Member

    I sell MP3s, the sale goes fine.

    Four encrypted links are emailed.

    The first one 4.55mb is fine. The other three are 15mb and the link arrives showing 0 data.

    I have asked my Host and they say they have no limit.

    This plugin worked fine for months then started doing this.

    I have replaced and verified the original links.

    I have no idea how to fix it.

    June 18, 2012 at 10:37 pm #46244
    wzp
    Moderator

    Please enable the debug logs, and try a few test downloads. Then check the Download_manager_debug.log file for unusual messages. In particular, you want to ensure that all download links processed end with both a dispatch, followed by a successful transfer message.

    June 18, 2012 at 10:45 pm #46245
    coccelli
    Member

    [06/18/2012 7:56 PM] – SUCCESS : DL completed with no server-side errors detected.

    [06/18/2012 7:57 PM] – Status : Unresolved DL file path =

    [06/18/2012 7:57 PM] – Status : Resolved DL file path =

    [06/18/2012 7:57 PM] – Status : Dispatching DL method = 1

    [06/18/2012 7:57 PM] – SUCCESS : DL completed with no server-side errors detected.

    [06/18/2012 8:03 PM] – Status : Unresolved DL file path =

    [06/18/2012 8:03 PM] – Status : Resolved DL file path =

    [06/18/2012 8:03 PM] – Advisory : No DL file path conversion performed on URL.

    [06/18/2012 8:03 PM] – Status : Dispatching DL method = 2

    [06/18/2012 8:03 PM] – SUCCESS : DL completed with no server-side errors detected.

    I removed the links but notice one UNRESOLVED DL path – could that be the issue? What can I do to fix it?

    Thank you.

    June 19, 2012 at 3:09 am #46246
    wzp
    Moderator

    Usually, if that were the problem, there would be file not found messages in the log.

    Is the problem consistently repeatable, for the affected downloads, or is it random?

    Is there a particular product where the download doesn’t work all the time?

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