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2nd tier not being awarded commission

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Tips and Tricks HQ Support Portal › Forums › WP Affiliate Platform › 2nd tier not being awarded commission

Tagged: affiliate, Commission, tier 2, tier affiliate commission

  • This topic has 7 replies, 4 voices, and was last updated 9 years, 12 months ago by admin.
Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • December 13, 2010 at 10:04 am #2380
    carlyblack
    Member

    Hi there,

    i have an affiliate set up as a 2nd tier affiliate but the people under them are getting sales and none of the sales data is passing through to their affiliate admin area.

    In the wp-admin area it shows that they got a sale based on 2nd tier affiliate but no commission is awarded to them.

    Can you please help me?

    Regards,

    Carly

    December 13, 2010 at 11:28 pm #27360
    amin007
    Participant

    “In the wp-admin area it shows that they got a sale based on 2nd tier affiliate but no commission is awarded to them.” – So there is a record with $0 commission in the sales data menu for this affiliate?

    December 14, 2010 at 2:17 am #27361
    carlyblack
    Member

    yes that’s correct. The admin area shows that they had a 2nd tier affiliate sale (well it doesn’t say 2nd tier but I’m assuming that because above it shows the commission for the affiliate under them).

    so shows $0 next to the sale

    December 14, 2010 at 4:38 am #27362
    amin007
    Participant

    Can you check two things for me please? Check to make sure that the Affiliate ID in this $0 record matches with the actual affiliate ID (make sure there are no extra spaces).

    Also edit the profile of this affiliate who got $0 commission and check his/her profile to see what is specified in the “Commission Level” field. Is is set to 0? Does it have a currency symbol in the value?

    December 14, 2010 at 6:23 am #27363
    carlyblack
    Member

    hi there, yes the affiliate ID is correct and there is a number only entered into the commission field

    December 15, 2010 at 12:18 am #27364
    amin007
    Participant

    I will send you an email to get site access so I can check it out.

    March 27, 2013 at 2:04 pm #27365
    BookBiz
    Spectator

    I am having this same problem. Do you happen to recall the solution?

    March 28, 2013 at 12:03 am #27366
    admin
    Keymaster

    @BookBiz, I know that you are using the eStore and the affiliate plugin together. It will be easy to get to the bottom of the issue if you do the following:

    1) Enable debug in eStore plugin. This post will explain how to do it:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    2) Do a tier affiliate test transaction.

    3) Send me the following two debug log files so I can analyze them and see what is going on (reply to the email that you already sent us and attach the files):

    – ipn_handle_debug.log

    – eStore_post_payment_debug.log

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