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2checkout not generating a member in the admin section

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Tips and Tricks HQ Support Portal › Forums › WP eStore Forum › 2checkout not generating a member in the admin section

Tagged: 2checkout

  • This topic has 11 replies, 3 voices, and was last updated 12 years, 5 months ago by tyankee.
Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • October 16, 2010 at 9:15 pm #2047
    tyankee
    Member

    i just had a customer buy a product using 2checkout and it did not create a member/customer in my admin area. this is the first order using 2checkout and i went to 2checkout and the order IS legit. I’ve had orders pay via paypal and they generate the member/customer in admin perfectly. am i missing a setting?

    October 16, 2010 at 11:35 pm #25514
    wpCommerce
    Moderator

    What version of eStore are you using?

    October 17, 2010 at 12:35 am #25515
    tyankee
    Member

    Version v4.3.7

    October 17, 2010 at 1:00 am #25516
    amin007
    Participant

    Running a test transaction with debug option should reveal what is going on:

    https://support.tipsandtricks-hq.com/forums/topic/how-and-when-to-enable-debug-and-what-does-it-do

    Please run a test transaction using 2Checkout and send me the “eStore_post_payment_debug.log” file so I can check it out.

    October 17, 2010 at 2:22 am #25517
    tyankee
    Member

    not sure how to run a test transaction.. should i create a $.01 product?? or is there a way to run a 2checkout test transaction..

    October 17, 2010 at 3:14 am #25518
    amin007
    Participant

    Copy the product in question using the “Copy Product Details” feature then change the price to 0.01. Now use this product as a test product (It is just like your main product that you are selling for membership signup only the price is different).

    There is an option in the plugin to run the full transaction in sandbox/testing mode but 2Checkout is not as robust as PayPal so when you run it in sandbox mode they don’t send the payment notification to the plugin (this only happens in live transaction unfortunately)

    October 17, 2010 at 4:30 am #25519
    tyankee
    Member

    wow how frustrating again with this plugin.. i did everything you told me but when the product gets over to 2checkout, for some reason the price changes from $.01 to $.00 and won’t let me checkout. it’s clearly 1 cent on the website just before checking out and then when the 2checkout page comes up it shows 0 cents.

    October 17, 2010 at 4:30 am #25520
    tyankee
    Member

    try it yourself at http://www.hcghomeopathicweightlossdrops.com/products/

    October 18, 2010 at 1:39 am #25521
    amin007
    Participant

    Looks like 2Checkout made the minimum transaction amount to be $1.00. I wasn’t aware that they made this change. So please try with $1.00

    October 18, 2010 at 4:29 am #25522
    tyankee
    Member

    ran it and the file ‘eStore_post_payment_debug.log’ is empty.

    October 18, 2010 at 4:50 am #25523
    tyankee
    Member

    oh, and i did not appear on the customer list either – but the transaction went through at 2checkout fine.

    October 18, 2010 at 4:54 am #25524
    tyankee
    Member

    login info sent.

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