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WP eMember – 2 problems

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Tips and Tricks HQ Support Portal › Forums › WP eMember › WP eMember Troubleshooting › WP eMember – 2 problems

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  • December 30, 2011 at 3:43 pm #5148
    atensis
    Member

    1) The german translation file isn’t translated!?

    2) I can’t disable “lastname” in the registration form: why?

    Thanks for your help!

    I use the latest version of eMember

    December 30, 2011 at 4:05 pm #40162
    atensis
    Member

    I don’t understand why I have 2 check boxes under Pages/Forms Settings…

    On your screenshot there is only one check box. http://www.tipsandtricks-hq.com/wordpress-membership/wp-content/uploads/2010/07/customizing-registration-profile-form-fields.gif

    December 31, 2011 at 5:15 am #40163
    admin
    Keymaster

    1. If a translation file is incomplete you can complete it and send it to us:

    https://support.tipsandtricks-hq.com/forums/topic/plugin-language-translation

    2. Simply uncheck both the checkboxes for the “Lastname” field under the “Registration Form Fields” section (don’t confuse this section with the edit profile section).

    3. The 2nd box is to make a field required (this option was added recently which is why it is missing from the screenshot you shared).

    December 31, 2011 at 4:18 pm #40164
    atensis
    Member

    Thanks for your answer. I have lastname unchecked but it still shows lastname… What do I wrong or what do I have to change to fix this problem?

    Thank you!

    January 1, 2012 at 4:08 am #40165
    Peter
    Member

    Hi,

    I know this might sound obvious but I’m assuming you saved the configuration after you unchecked the lastname flag :)

    Ccould you please check that you are not seeing some cached version of your signup page form. Are you using any caching plugin?

    January 3, 2012 at 6:05 pm #40166
    atensis
    Member

    Peter, I really can’t find the problem. I dont’ use any chaching plugins… Can you take a look inside my blog?

    January 3, 2012 at 9:57 pm #40167
    Peter
    Member

    Hi,

    Can you please try the following tests to eliminate the possibility that other plugins or your theme could be interfering with the functionality of eMember:

    https://support.tipsandtricks-hq.com/forums/topic/test-to-identy-a-conflicting-theme-or-plugin

    January 3, 2012 at 10:51 pm #40168
    atensis
    Member

    I have deactivated every other plugin and activated the standard theme but “lastname” still displayed…

    January 4, 2012 at 5:50 am #40169
    admin
    Keymaster

    I have sent you an email to get site access so I can check it out.

    January 5, 2012 at 3:40 pm #40170
    admin
    Keymaster

    You have the ” Free Members Must Confirm Email Address” option checked in the settings which means it is not showing the actual registration form to users (it is showing the initial email confirmation form). The users will get to see the actual registration form after they fill in this initial email verification form and click on the link sent to their email.

    If you read the full documentation it will become more clear to you

    http://www.tipsandtricks-hq.com/wordpress-membership/free-members-must-confirm-their-email-address-460

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