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Hi guys…
Overall love the cart, just having one issue.
Originally used one email (personal) as our “merchant” email with Paypal, then created a business email to use. Added the new email to paypal profile and deleted the other one. Changed the settings in eStore settings. The customer still receives the notification from Paypal saying it’s from the personal email. Paypal support says this info is generated from the cart, not them. Since I deleted the email from Paypal altogether, that makes sense. However, the personal email is NOWHERE to be found. Not in the cart settings, not in the database (I did global wildcard search and manually went through all the eStore tables via phpmyadmin).
I also installed W3 Total Cache and cleared everything in case it was stuck in cache somewhere. (GREAT plugin, BTW. So much better than supercache). I also tested with different browsers in case it was stuck in browser cache. Seriously, that personal email is nowhere to be found… yet it keeps showing up in the paypal receipt. The notification to the buyer shows the correct business email of course… it’s only the email to the client that has the wrong one.
I’m at a complete loss so any help is greatly appreciated. The client is starting to get a bit peeeeeved….
THANKS!
The eStore plugin will use the email address you specify in the following settings for PayPal:
eStore Settings -> Payment gateway settings -> PayPal Gateway Settings -> PayPal Email Address
Whatever email you have there is the one eStore will use. When the information is being submitted to PayPal you can view the HTML source code to verify this.
I am pretty sure when you deleted out your PayPal account and created a new one (You should have just upgraded) somehow PayPal is linking them together.
There is a simple way to find out the issue:
Place a “Buy Now” button on a plain page and then take a look at the HTML source to see which email address the plugin is using. If you see the correct email address there but when you click the button it takes you to PayPal and shows the other email then you know where the issue is. Tell the PayPal tech guys to look at that page. That should show the tech guy the issue since he will be able to view the HTML source and click on the button to go to PayPal and see which account it takes him to.
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