eStore – no emails after purchase

[oscar27]

Hi – I’ve successfully used eStore many times before and always enjoy working with it. This time however, I’m having some trouble

When I make a purchase, no emails are being sent out from the plugin to buyer or seller (expecting to see an email with the transaction and the download details to the buyer and a notification of sale to the seller).

– Both buyer and seller emails from PayPal are being sent and received.

– I’m working with digital only products so I need the download link to be emailed.

– Only the eStore_post_payment_debug.log is written to – the others are blank.

– Customers are being added to the customer log.

– I’m not using Sandbox.

– This happens for Manual and PayPal transactions.

Here’s the eStore_post_payment_debug.log:

[08/10/2012 12:35 AM] – SUCCESS :Generating download link for single file.

[08/10/2012 12:35 AM] – SUCCESS :Checking if a key needs to be issued for product id: 1 Requested quantity: 1

[08/10/2012 12:35 AM] – SUCCESS :Serial code that will be issued to this customer:

[08/10/2012 12:35 AM] – SUCCESS :Updated the serial key values in the database.

[08/10/2012 12:35 AM] – SUCCESS :Performing item specific autoresponder signup if specified.

I didn’t set up this WordPress install so it might be that something is missing in WP. Would really appreciate any help! Thanks

[admin]

What is in the “ipn_handle_debug.log” debug log file?

[oscar27]

The ipn_handle_debug.log is blank (so are all the others apart from eStore_post_payment_debug.log).

[admin]

Okay that means the PayPal IPN is not working. Go through this checklist which will help you identify which setup is missing:

https://support.tipsandtricks-hq.com/forums/topic/what-to-do-if-the-debug-file-is-empty

[oscar27]

Thanks – I’ve made the changes suggested. Now I do get the logs written. Here are the logs from a test PayPal transaction:

---

ipn_handle_debug.log

[08/11/2012 10:29 PM] – SUCCESS :Paypal Class Initiated by 173.0.81.1

[08/11/2012 10:29 PM] – SUCCESS :Post string : mc_gross=1.00&protection_eligibility=*****edited out*****

[08/11/2012 10:29 PM] – SUCCESS :Connection to http://www.paypal.com successfuly completed.

[08/11/2012 10:29 PM] – SUCCESS :IPN successfully verified.

[08/11/2012 10:29 PM] – SUCCESS :Creating product Information to send.

[08/11/2012 10:29 PM] – SUCCESS :Transaction Type: Shopping Cart

[08/11/2012 10:29 PM] – SUCCESS :Number of Cart Items: 1

[08/11/2012 10:29 PM] – SUCCESS :Item Number: 1

[08/11/2012 10:29 PM] – SUCCESS :Item Name: Sample Workbook One

[08/11/2012 10:29 PM] – SUCCESS :Item Quantity: 1

[08/11/2012 10:29 PM] – SUCCESS :Item Price: 1.00

[08/11/2012 10:29 PM] – SUCCESS :Item Shipping: 0.00

[08/11/2012 10:29 PM] – SUCCESS :Item Currency: NZD

[08/11/2012 10:29 PM] – SUCCESS :Value of the reference text field for this product:

[08/11/2012 10:29 PM] – SUCCESS :Download Link :

*****correct download url*****

[08/11/2012 10:29 PM] – SUCCESS :Incremental counter value for PayPal checkout: 6

[08/11/2012 10:29 PM] – SUCCESS :Applying filter – eStore_notification_email_body_filter

[08/11/2012 10:29 PM] – SUCCESS :Product Email successfully sent to *****correct email address*****

[08/11/2012 10:29 PM] – SUCCESS :Notify Email successfully sent to *****correct email address*****

[08/11/2012 10:29 PM] – SUCCESS :Updating Products, Customers, Coupons, Sales Database Tables with Sales Data.

[08/11/2012 10:29 PM] – SUCCESS :Current available copies value: Sales count value: 2

[08/11/2012 10:29 PM] – SUCCESS :New available copies value: New sales count value: 3

[08/11/2012 10:29 PM] – SUCCESS :Products, Customers, Coupons, Sales Database Tables Updated.

……

---

Thanks! I can now see that the plugin is sending the emails, but they’re not leaving the server perhaps? I’m now working through the following checklist:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

[oscar27]

I have worked through the above steps and resolved the problem using the WP-Mail-SMTP plugin.

Thanks once again for the great support!

[gtarek]

Hey Oscar27, can you provide the settings you used to fix your problem? I have the exact same problem, everything is working fine but I’m not getting emails.

Also, another question. Since you mentioned that you’re not using Sandbox, how did you test the functionality of the emails? You kept doing transactions and verified if the email worked?

[admin]

@gtarek, You don’t need to fix any settings in the plugin. The plugin is sending the email but it is getting lost between your server and the inbox. Go through this checklist to identify the source of the issue:

https://support.tipsandtricks-hq.com/forums/topic/not-receiving-emails-even-though-the-plugin-sent-the-email

Please note that you can’t expect to get email in your sandbox email account. Read the following post which will explain more on this:

https://support.tipsandtricks-hq.com/forums/topic/plugin-testing-checklist-setup-preparation-for-testing

[Author]

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